FAQ
1. What is AMBESA.com?
AMBESA.com is a B2B e-commerce platform that enables businesses to buy and sell products and services online. Specifically tailored to the African market, it offers a wide range of products and services for businesses of all sizes.
2. What are the benefits of using AMBESA.com?
AMBESA.com provides businesses with the opportunity to showcase their products and services to a wide audience, expand their reach, and unlock new business opportunities. By utilizing the platform, businesses can also save time and resources compared to traditional procurement methods.
3. What types of businesses can use AMBESA.com?
AMBESA.com is open to businesses of all sizes and industries. From sole proprietors to large corporations, all types of businesses can benefit from the offerings and services available on AMBESA.com.
4. How does the purchasing process work on AMBESA.com?
The purchasing process on AMBESA.com is simple and user-friendly. Businesses can browse products and services, compare offerings, place orders, and securely make payments. Upon completion of the purchase, delivery of products or provision of services is handled according to the agreed-upon terms.Link to regisiter as a customer.
5. Is AMBESA.com secure?
Yes, the security of our users is our top priority. We employ advanced security technologies to ensure the confidentiality and integrity of transactions made on our platform. Additionally, we vet sellers for reliability and authenticity to create a secure trading environment.
6. Does AMBESA.com offer international shipping?
Yes, AMBESA.com offers international shipping for businesses looking to buy or sell products across borders. We partner with reliable logistics providers to ensure smooth and efficient shipping worldwide.
7. How can I become a seller on AMBESA.com?
To become a seller (vendor) on AMBESA.com, you need to register and verify your business. You can then upload your products or services, set prices, and publish your shop. Our team is available to assist you throughout the process. Link to register as a vendor.
8. Does AMBESA.com provide customer support?
Yes, we offer comprehensive customer support for all our users. Our support team is available to assist you with any questions or issues, ensuring that your experience on AMBESA.com is smooth and satisfactory.
9. Are there fees for using AMBESA.com?
The use of AMBESA.com is free for buyers. However, sellers pay a nominal fee for using our platform and for selling their products or services. The exact fees vary depending on the type and scope of the listing. Link to overview of vendor plans.
10. How can I learn more about AMBESA.com?
You can learn more about AMBESA.com by visiting our website, signing up for our newsletter, or following us on our social media platforms. You can also reach out directly to our support team if you have specific questions or need further information.
11. Do the vendors get the money directly?
Yes. Once a transaction is successfully completed, vendors receive the money directly through Ambesa’s secure payment system. This ensures fast, transparent, and reliable payments between buyers and sellers.
12. How does Ambesa deal with tariff?
Ambesa ensures that all tariffs, taxes, and import duties are clearly communicated and factored into the final cost where applicable. For international orders, these charges may vary depending on the destination country’s customs regulations. Customers are informed in advance if any additional fees apply before completing their purchase.
13. What is the return policy for Ambesa?
You can return items within 14 days of receiving them, as long as they are unused, in their original packaging, and with all labels intact. If a product is defective or damaged, you have up to 30 days to report the issue and request a replacement or refund. Returns must include proof of purchase and be submitted through Ambesa’s return request form.
14. How does Ambesa verify the vendors to ensure that they are authentic?
Ambesa verifies all vendors through a comprehensive screening process. This includes checking business registration documents, tax identification, and valid identification of the vendor or representative. Products are also reviewed for quality and compliance before being listed, and vendor performance is continuously monitored to maintain authenticity and trust across the platform.
15. Are the prices on Ambesa country-specific?
Yes. Prices on Ambesa are country-specific to reflect the correct local currency, taxes, shipping rates, and import duties. This ensures transparency and accuracy based on your region. Prices may vary slightly between countries due to market conditions, logistics costs, and currency exchange rates.
16. Can I track my order on Ambesa?
Yes. After placing your order, you’ll receive a tracking number via email or SMS. You can use it to monitor your order’s progress directly through your Ambesa account or the “Track Order” section on our website.
17. What payment methods does Ambesa accept?
Ambesa supports multiple secure payment methods including credit and debit cards, mobile money, bank transfers, and digital wallets. Available options may vary depending on your country.
18. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order as long as it has not yet been shipped. Once an order is dispatched, changes or cancellations are no longer possible. However, you can still request a return or exchange after receiving your order, in line with Ambesa’s return policy.
19. How long does delivery take?
Delivery times vary depending on your location and the vendor’s dispatch speed. Local deliveries typically take 3–7 business days, while international orders may take 7–21 business days. Estimated delivery times are always shown at checkout so you know when to expect your order.
20. What happens if my order is delayed or lost in transit?
At Ambesa, we strive to ensure all orders are delivered on time. However, if your order is delayed, our team will promptly follow up with the courier service and keep you updated on its progress.
If your package is lost in transit, you will be offered either a replacement at no additional cost or a full refund, depending on your preference.
To report a delayed or missing order, please contact Ambesa Customer Support with your order number so we can resolve the issue as quickly as possible.